This page provides convenient access to IT resources and instructions that facilitate faculty and staff being able to work away from campus. Much of the information is also relevant when employees are working on campus.
Support
DoIT Help Desk Assistance - Submit an incident, call 910.521.6260 or email helpdesk@uncp.edu. and instructions.
How-To Videos
View technology training videos.
Backing Up, Saving & Sharing Files
DoIT recommends copying files from your computer and storing them in the cloud. Microsoft OneDrive and Google Drive are available to you using your network credentials.
Storing |
Sharing |
Securely Backup Computer Data
The UNCP solution for faculty and staff computer backups is Code42 CrashPlan. This tool provides disaster recovery and the ability to retrieve previous versions of local files. The installation and backup process is automatic. All directories associated with local user data will be backed up. Users will only need to authenticate when retrieving their files (username@uncp.edu).
Canvas
Canvas is known for being the most reliable Learning Management System (LMS) on the market. It makes online learning in today's mobile world much easier with tools designed for online, mobile, and tablet use.
- We鈥檝e partnered with Canvas to provide comprehensive 24/7 support. Call 833-665-7260, email support@instructure.com, or start a live .
- The Office of Online Learning offers resources to faculty for teaching remotely. Get more information here.
- Click here for information about Canvas.
Collaboration Tools
UNCP offers a variety of collaboration tools to share ideas and information online. These also include Webex and Zoom for web conferencing and instruction.
G Suite for Education
Webex
Zoom
Email and Calendar
Accessing Email Online
Accessing a Shared Mailbox
Office 365 Instructions
Using BraveWeb to Email Students
Frame (Virtual Environment)
Frame is a virtual desktop environment available to faculty, staff and students that allows access to campus resources and software from any device on or off campus.
IT Security Best Practices
Using IT security best practices will enable you to work remotely as efficiently and securely as possible.
Maintenance of Personal Computers
While some UNCP faculty and staff have access to University laptops, many are using personal devices to work and access resources. In support of these personal devices, we鈥檝e created this document to help you maintain them.
Maintenance of Personal Computers
Network Drive Access
Access departmental (K: drive) file storage from on or off campus.
Instructions for Accessing Network Drives
Office Phones and Voicemail
Cisco Jabber can be used by faculty and staff to message鈥疷NCP colleagues and make phone calls from your computer (that will show up as if you're calling from your office phone). Jabber is an extension of your desktop phone and you can call others using the same 4-digit dialing, local, or long-distance dialing you use at your desktop phone. It can be installed on mobile devices as well as computers. Cisco IP Communicator is for use by departments with Call Centers.
- Changing Your Voicemail PIN
- Calling with Cisco Jabber
- (Windows)
- Troubleshooting Cisco Jabber Issues
- Cisco IP Communicator (Call Centers)
Remote Assistance from DoIT
DoIT has enhanced remote support capabilities with the BeyondTrust tool. A new 鈥淩emote Assistance from DoIT鈥 icon has been deployed to all classroom and computer lab computers in an effort to further streamline the support offered in Instructional Spaces. To begin a remote session with DoIT, simply double-click the icon and select 鈥淐onnect with Support Team鈥. This service will be available during posted Help Desk hours. Click here for additional information.
Self-Service Password Reset
It is easier than ever for you to recover your password. We have collaborated with Microsoft to use their Self-Service Password Reset utility. After registering, you will be able to reset, unlock, or change your password without having to contact the DoIT Help Desk.
Software
The UNCP Division of Information Technology maintains licensing for, and supports numerous software packages. OnTheHub (a Microsoft-affiliated software portal) is also available to students, faculty, and staff for acquiring free or discounted software for use on personal devices.
UNCP Devices
- Software Installation Portals
- Software Center Instructions for Windows
- Self Service Instructions for Macs
Personal Devices
Travel Abroad IT Restrictions and Accommodations
Students, faculty, and staff who plan to travel abroad should be familiar with the restrictions for UNCP IT resources. To avoid any unnecessary inconvenience with IT access while traveling, click here for information and recommendations.
WiFi Access in Exterior Campus Locations
UNCP is providing exterior wireless access for faculty, staff, students, and guests in some outdoor locations on campus. Details are provided on the page listed below.
Public WiFi Access in Exterior Campus Locations
Zoom