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VPN & Duo

 

Using Frame instead of VPN

Rather than using VPN, Frame should be used to access network drives and Banner from off campus. Go to our Using Frame at UNCP webpage to find out more. 

 

Duo Mobile Setup & VPN Access

Some critical and protected UNCP systems require special access. If you believe you require this access, please contact the Help Desk by emailing helpdesk@uncp.edu or calling 910-521-6260. Requests will be considered based on the individual need. Before using the VPN client, Cisco Secure Client, you must enroll with Duo and set up your mobile device. Duo Security provides a two-factor authentication service to make logins more secure.

 

Requesting Duo Access

If you have not previously used Duo, or you have received a new phone and have not set up Duo for that device:

  1. Contact the Help Desk by emailing helpdesk@uncp.edu or calling 910-521-6260.  Indicate that you need to be enrolled in Duo.  Provide a good contact number (including a way to reach you if you are off campus) and your username.  
  2. The DoIT IT Security Team will then push the Duo Enrollment Email to you from within Duo.  The email will come from 鈥淒uo Security <no-reply蔼诲耻辞蝉别肠耻谤颈迟测.肠辞尘&驳迟;鈥
  3. Contained in the email will be a link used to configure Duo for you and your phone, tablet or other mobile device.  Open the email and the link on your computer, as you will be prompted to read a QR code with your mobile device as part of the setup.

 

Setting Up Duo

Duo Security must be accessed online to be set up your mobile device.

  1. After clicking the link in the email, and the following page opens, click 鈥淪tart setup鈥.
  2. Select the type of device you will be using to authenticate your VPN sign in. A mobile phone is the recommended option.
  3. Depending on which option is selected, the next step might differ. When adding a mobile phone, the screen will prompt for the country and phone number. Click 鈥淐ontinue鈥.
  4. Provide phone type and click 鈥淐ontinue鈥.
  5. Install 鈥淒uo Mobile鈥 from the App Store. Once the application is installed click 鈥淚 have Duo Mobile Installed鈥.  Note: It鈥檚 imperative not to delete the Duo application from your phone or tablet once you have it set up for your device.
  6. Activate Duo Mobile. This can be done by scanning the barcode from within the app or having an activation link emailed. Once activated, click 鈥淐ontinue鈥.
  7. Select settings and preferred device. Here is where additional devices can be added to the Duo account, if needed. Ensure the phone number and default device are correct. Next to 鈥淲hen I log in鈥, select the desired authentication method. Click 鈥淪ave鈥 then click 鈥淐ontinue to Login鈥.
  8. Make a selection under 鈥淐hoose an authentication method鈥. The preferred method for authentication alerts is a Duo Push. Your device is now ready to approve Duo authentication requests. Click 鈥淪end me a Push鈥 to give it a try. Open the Duo app on your mobile device and tap 鈥淎pprove鈥.

 

Logging into Cisco Secure Client for VPN
  1. The VPN Client 鈥淐isco Secure Client鈥 is located on your computer at 鈥淪tart 鈥 All Programs 鈥 Cisco 鈥 Cisco Secure Client鈥. Locate the program and left click to launch Cisco Secure Client.
    • Note: If Cisco Secure Client isn鈥檛 installed on your UNCP computer, go to the Self Service Portals page for installation instructions.
  2. The first time you use Cisco Secure Client, type 鈥渟ecure.uncp.edu鈥 and then click 鈥淐onnect鈥.
  3. Type your UNCP credentials into the first two fields.
  4. For the next two windows that open on the computer, click "Accept" and "OK".  You are now connected to the UNCP network.